Terms and conditions

Welcome to Lisa Newill-Smith!

These terms and conditions outline the rules and regulations for the use of Lisa Newill-Smith's website, located at www.lisanewillsmith.com, and the use of any services offered by Lisa Newill-Smith, including but not limited to voice lessons, piano lessons, English tutoring, writing services, editing services, transcription services, and reading services.

By accessing this website and/or booking a service, you accept these terms and conditions. Do not continue to use Lisa Newill-Smith or book a service if you do not agree to the terms and conditions stated on this page.

Definitions

"You" / "the client" / "the student" refers to the student receiving lessons, a parent/guardian booking on their behalf, or a writing/editing services client.
"I" / "me" / “Lisa Newill-Smith" refers to Lisa Newill-Smith, who provides services including but not limited to voice lessons, piano lessons, English tutoring, writing services, editing services, transcription services, and reading services.

Booking & Payment

All lessons, consultations, and meetings must be requested at least 24 hours before the appointment. Lessons and meetings can be arranged by email or WhatsApp. Free consultations must be booked through the appointments section of this website.
Lessons and tutoring sessions must either be paid for before the lesson via bank transfer or upon arrival with cash.
Lessons can be purchased as single sessions or in a block. Lessons booked in a block receive a discount.
All purchased lessons (individual or block bookings) must be used within 4 months of purchase. No extensions unless agreed in exceptional circumstances.
Prices are subject to annual review.
Writing and editing services require a free consultation before confirmation.
Writing and editing services are payable by bank transfer according to the project agreement (see Writing and Editing Services section).

Writing and Editing Services

First, Lisa Newill-Smith and the client will have a 30-minute free consultation to discuss the project, including a timeline, price estimate, and general requirements.
Within a week of the consultation, I will provide a clear project proposal, including an estimated cost, timeline, payment schedule, and rewrite allowances.
Within 1 week of receiving the proposal, the client must email Lisa Newill-Smith with any questions or concerns they may have. We will either make changes by email or in a second free consultation. If more consultations are required, the client will be charged an agreed-upon hourly rate.
Within 2 weeks of receiving the proposal, the client must return a signed version of the proposal, the "project agreement" (unless otherwise stated), and pay the deposit or full price, depending on the terms of the project agreement.
As per the project agreement, I will send any updates and schedule any required meetings.
The project will be delivered according to the deadline in the project agreement. If there are delays, I will promptly let the client know, and an addendum to the project agreement will be arranged if necessary.
Once the project is delivered, any rewrite requests must be communicated promptly. Rewrites will be provided as per the project agreement. Any further rewrites will require a new project agreement.
Any outstanding payments must be fulfilled within 2 weeks of receiving the final product.

Lessons and Tutoring Sessions

Cancellations & Rescheduling

Once booked, lessons can be canceled or rescheduled up to 24 hours before the scheduled time at no charge.
Reschedules with less than 24 hours' notice will be charged in full. Depending on my schedule availability and specific circumstances, you may be able to reschedule your lesson for a small fee.
No refunds are given for missed sessions.
If you are traveling by public transport, please be aware of any works on the line or possible delays.

If I need to cancel a lesson, I will offer to reschedule at a mutually convenient time. If rescheduling isn’t possible, I will offer a full refund.

Emergencies/Exceptional Circumstances

Please reschedule or ask to switch to an online lesson if you are sick. Keep in mind that I am a working singer! If you’re able to sing and speak, we can change your in-person lesson to an online one.
If you aren't sure whether you're healthy, reschedule or ask to move online at least 24 hours before your lesson.
I understand that sometimes there are unavoidable emergencies. Please reach out if this happens and you need to cancel/reschedule within the 24-hour window.
For voice lessons, please still come to your lesson if your voice is tired from overuse or allergies. I have many exercises to help the voice recover.
I reserve the right to refuse or stop a lesson if a client is ill or under the influence, or exhibiting inappropriate, violent, or abusive behaviour. In such cases, lessons may be rescheduled at my discretion or terminated without refund.

Lesson/Tutoring Session schedules

Lessons last 30 minutes or 60 minutes, depending on the option booked.
For voice lessons, we can either begin with a warmup or, if you come warmed up, we can jump into repertoire or technique.
I'll spend the last 5 minutes giving you a practice plan or homework for the week.
The lesson will end on time, regardless of the starting time.

Please arrive at least 5 minutes early. For in-person lessons, I will let you know about a waiting room area/arrival time before your lesson, since it will depend on the venue. For online sessions, log in to your Zoom account 5 minutes early to check that it's all working ok and to set up the sound settings.
If you are traveling by public transport, please be aware of any works on the line or possible delays. Berlin regularly has construction, which causes significant delays.
If you plan to pay in cash, please bring exact change. If you plan to pay by bank transfer, please pay before the lesson begins.

Online lessons take place on Zoom. Please check my teaching section to see how to set up your Zoom video optimally. External microphones are not necessary, but are always nice.
If you are having internet problems, please send me a message on WhatsApp or by email ASAP.

Health Disclaimer

By booking a voice or piano lesson, you accept responsibility for your vocal and physical health. You perform all exercises and tasks at your own risk.
Before your first lesson or at the beginning of your first voice lesson, please inform me of any previous or current health issues or vocal problems, including breathing problems, neck, back, or posture issues, strong allergies, or previous vocal surgeries. For piano lessons, please inform me of any previous or current health issues or muscular issues, including tendonitis, back or posture issues, or ankle pain.
I am not a medical expert. If I believe that there are deeper issues, I will recommend that you consult an ENT or other medical practitioner.
If you feel any discomfort (physical or emotional) or pain during a lesson, let me know immediately. We will take a break and find a different approach.
If you are returning to voice lessons or piano lessons after an injury or illness, there is an increased risk of hurting yourself. It's essential to let me know if you have had a recent injury or illness so I can structure the lesson accordingly.
Some songs and arias may reference certain themes that could be disturbing. Please let me know if you do not want to sing a certain song or aria, and we will choose another one.

Expectations for Lessons and Tutoring Sessions

From me:

I will be on time for your lesson and will only focus on you.
I will prepare repertoire, exercises, and/or study material before the lesson.
My lessons will always be a safe and supportive space for all people, regardless of ability, identity, and background.

From you:

Be on time to your lesson/tutoring session and put your phone on do not disturb.
Practice between lessons and be prepared for studio concerts or tests.
Ask me if you are unsure, don't understand something, or feel uncomfortable at any point.
Always be respectful and supportive to everyone, regardless of ability, identity, or background.

Media sharing

I may share photos, videos, or first names of students on my social media or website for promotion, celebrations, or other reasons. Please let me know at the first lesson if you would like to opt out or send me an email at any point (lisa.newillsmith@gmail.com) with the subject: Media Opt Out.

Website Terms and Conditions

Cookies

The website uses cookies to help personalize your online experience. By accessing Lisa Newill-Smith, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
I may use cookies to collect, store, and track information for statistical or marketing purposes to operate my website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of my website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services, like a video display window.

Licensing and Intellectual Property

Unless otherwise stated, Lisa Newill-Smith owns the intellectual property rights for all material on www.lisanewillsmith.com. All intellectual property rights are reserved. You may access this from www.lisanewillsmith.com for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

Copy or republish material from www.lisanewillsmith.com
Sell, rent, or sub-license material from www.lisanewillsmith.com
Reproduce, duplicate, or copy material from www.lisanewillsmith.com
Redistribute content from www.lisanewillsmith.com

This Agreement shall begin on 17/11/2025.

Parts of this website offer users an opportunity to post and exchange reviews and comments. Lisa Newill-Smith does not filter, edit, publish, or review Comments before their presence on the website. Comments do not reflect the views and opinions of Lisa Newill-Smith, my agents, and/or affiliates. To the extent permitted by applicable laws, Lisa Newill-Smith shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Lisa Newill-Smith reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on my website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including, without limitation, copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom, or present commercial activities or unlawful activity.

You hereby grant Lisa Newill-Smith a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to my Content

You may link to my home page, publications, or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

When hyperlinking to my website, always:

Use my name (Lisa Newill-Smith)
Use any other description of my website being linked to that makes sense within the context and format of content on the linking party's site.

You may not use Lisa Newill-Smith's logo, written content, or logos without crediting the website or obtaining express permission.

Content Liability

I shall not be held responsible for any content that appears on your website that has been linked to my website. You agree to protect and defend me against all claims that are raised on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

I reserve the right to request that you remove all links or any particular link to my website. You agree to immediately remove all links to my website upon request. I also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to my website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from my website

If you find any link on my website that is offensive for any reason, you are free to contact me and inform me at any moment. I will consider requests to remove links, but I am not obligated to remove links or to respond to you directly.

I do not ensure that the information on this website is correct. I do not warrant its completeness or accuracy, nor do I promise to ensure that the website remains available or that the material on the website is kept up to date.